Thanks to our Partners, NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty

This episode is all about transformation: how coaching, mindset shifts, and strategic decisions can take a shop from survival mode to real growth. Matt Wagg opens up about his journey from being coached by Bill Haas to becoming a coach himself, and the lessons learned along the way about leadership, profit, and purpose.

Watch Full Video Episode

Key Takeaways:

• 
  

  Coaching Works: It paid for itself almost immediately and pushed Matt into changes that fueled growth.

  
  


• 
  

  Listen for Real: True success starts with listening, not just to reply, but to understand.

  
  


• 
  

  Differentiate Everything: Even oil changes can be a premium service when properly communicated.

  
  


• 
  

  Profit Fuels Growth: Embrace profitability to invest in tools, reward your team, and scale.

  
  


• 
  

  Owner’s Mindset: Step out of the bays and into leadership with a clear job description.

  
  


• 
  

  Leadership = Responsibility: Owners carry the weight of their team’s livelihoods—accountability matters.

  
  


• 
  

  Teaching to Learn: Coaching others deepened Matt’s own understanding and perspective.

  
  

And this is only Part 1! Next time, we’ll dive into systems—because “systems win wars.”

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Thanks to our Partner, Today's Class

Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/

Thanks to our Partner, KUKUI

Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. Get industry-leading customer support with KUKUI at https://www.kukui.com/

Thanks to our Partner, Pit Crew Loyalty

You’re probably tired of chasing new customers who never return. We understand. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/

Connect with the Podcast:

• The Aftermarket Radio Network: https://aftermarketradionetwork.com


• Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/


• Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976


• Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters


• Subscribe on YouTube: https://www.youtube.com/carmcapriotto


• Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/


• Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/


• Follow on X: https://twitter.com/RResultsBiz


• Visit the Website: https://remarkableresults.biz/


• Join our Insider List: https://remarkableresults.biz/insider


• All books mentioned on our podcasts: https://remarkableresults.biz/books


• Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom


• Buy Me a Coffee: https://www.buymeacoffee.com/carm


• Special episode collections: https://remarkableresults.biz/collections


• The Aftermarket Radio Network: https://aftermarketradionetwork.com/


• Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/


• Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/


• Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/


• The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/


• The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/


• Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm

<a href="https://www.todaysclass.com/" rel="no